Unit 1 Preliminary Work 001 Unit 2 Receiving Tourists 014 Unit 3 Accommodation Service 025 Unit 4 Sightseeing Service 037 Unit 5 Food Service 048 Unit 6 Shopping and Entertainment Service 059 Unit 7 Seeing Off Service 070 Unit 8 Following-Up Service 081 附錄 092 單詞表 097 參考文獻 108