《空乘英語/普通高等教育十二五規(guī)劃教材》根據(jù)空中乘務工作的基本流程，分成24個單元，各個單元緊密銜接、內(nèi)容詳實，基本涵蓋了空乘人員客艙服務的所有流程。其中包括乘務員素質(zhì)、乘客登機、起飛前準備、乘客舒適、客艙餐飲服務、機上設施、機上娛樂設備、客艙廣播、機上緊急逃生設備、免稅品銷售、客艙應急程序、降落前及降落后、危險品處置、海關檢疫等主要環(huán)節(jié)。
《空乘英語/普通高等教育十二五規(guī)劃教材》適合做作本科、�？圃盒：兔窈街袑：娇者\輸相關專業(yè)學生教科書和參考書，也可供航空公司作者為員工的英語培訓教材。
Unit 1 About the Job as Flight Attendant
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 2 Airline Services
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 3 Preflight Briefing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 4 Preflight Check
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 5 Boarding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 6 Special Passengers
Section A Text
Section B Exercises
Section C Announcements
Section D Supplementary Reading
Unit 7 Announcements
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 8 Meal and Drink Service
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 9 In-flight Entertainment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 10 First Aid
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 11 Duty Free Sales
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 12 Delay
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 13 Transfer
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 15 Aircraft System
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 16 Emergency and Survival Equipment
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 17 Dangerous Goods
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 18 Weather
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 19 The Safety of Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 20 The International Passengers
Section A Text
Section B Exercises
Section C Supplementary Reading
Section D Exercises
Unit 21 A Brief Introduction to CIQ
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 22 Prelanding
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 23 After Landing
Section A Text
Section B Exercises
Section C Announcements
Section D Dialogues in the Cabin
Unit 24 Tourism
Section A Text
Section B Exercises
Section C AnnouncementsIntroduction to Cities
Section D Exercises
參考文獻
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