《民航地勤英語》共6個單元。每單元均包括核心關鍵詞、熱點句型、情景對話和相關文化背景賞析等內容。本教材基于民航機場和航空公司地勤服務的國際化標準工作流程來實施真實情境和語言環(huán)境設計，以對應崗位的工作任務導入各單元的學習內容，介紹了機場地勤人員在為乘客提供購票服務、機場特殊服務、值機服務、異常飛行服務、入境旅客手續(xù)辦理服務及機場娛樂購物服務等場景下各層面多視角下，職場領域工作流程中的經典句型以及相關職業(yè)文化常識。
李姝（主編）畢業(yè)于英國薩爾福德大學 英語語言教育專業(yè) 碩士研究生沈陽師范大學 大學外語教學部 副教授從事英語教學30年整，主講課程有大學專業(yè)英語精讀、泛讀、寫作、英語教學法、大學英語AB級、乘務英語口語、乘務英語聽力、托業(yè)商務英語聽力、雅思寫作、國際商務禮儀等�？蒲蟹较颍河⒄Z應用語言學、民航實用英語等從事一線教學滿30年（乘務英語教學10年整），獨立編寫了本校空中乘務專業(yè) 民航乘務英語口語和民航乘務英語聽力教學大綱，每年指導本專業(yè)學生撰寫優(yōu)秀畢業(yè)論文數十篇，曾參與負責清華大學出版社 民航乘務系列叢書之英語教材編寫策劃任務，主編出版《民航客艙乘務英語口語教程 上冊》、《民航客艙乘務英語口語教程 下冊》、《民航客艙乘務英語聽力教程 上冊》、《民航客艙服務英語教程》等。近年主持、參與 國家級、省級、校級科研課題若干獨立發(fā)表國家級、省級學術論文數十篇
目 錄
Unit 1 Ticket Service 1
1.1 Booking Tickets 1
1.1.1 Language Points and Useful Sentence Patterns 1
1.1.2 Dialogues 2
1.1.3 Cultural Background 4
1.2 Inquiring Information 5
1.2.1 Language Points and Useful Sentence Patterns 5
1.2.2 Dialogues 6
1.2.3 Cultural Background 7
1.3 Cancelling Flight 9
1.3.1 Language Points and Useful Sentence Patterns 9
1.3.2 Dialogues 10
1.3.3 Cultural Background 11
1.4 Confirming Flight 11
1.4.1 Language Points and Useful Sentence Patterns 11
1.4.2 Dialogues 12
1.4.3 Cultural Background 13
1.5 Altering Flight 14
1.5.1 Language Points and Useful Sentence Patterns 14
1.5.2 Dialogues 15
1.5.3 Cultural Background 16
Unit 2 Airport Service 18
2.1 Consultation 18
2.1.1 Language Points and Useful Sentence Patterns 18
2.1.2 Dialogues 19
2.1.3 Cultural Background 20
2.2 Currency Exchange 21
2.2.1 Language Points and Useful Sentence Patterns 21
2.2.2 Dialogues 23
2.2.3 Cultural Background 24
2.3 Left Baggage 25
2.3.1 Language Points and Useful Sentence Patterns 25
2.3.2 Dialogues 26
2.3.3 Cultural Background 27
2.4 Parcel Mail 28
2.4.1 Language Points and Useful Sentence Patterns 28
2.4.2 Dialogues 29
2.4.3 Cultural Background 30
2.5 Lost and Found 31
2.5.1 Language Points and Useful Sentence Patterns 31
2.5.2 Dialogues 33
2.5.3 Cultural Background 34
2.6 Shopping and Dining 35
2.6.1 Language Points and Useful Sentence Patterns 35
2.6.2 Dialogues 36
2.6.3 Cultural Background 38
2.7 Broadcast 40
2.7.1 Language Points and Useful Sentence Patterns 40
2.7.2 Broadcasts 41
2.7.3 Cultural Background 41
Unit 3 Check-in Service (Domestic and International Check-in) 43
3.1 Normal Check-in Process 43
3.1.1 Language Points and Useful Sentence Patterns 43
3.1.2 Dialogues 44
3.1.3 Cultural Background 47
3.2 Baggage Check-in and Transport 47
3.2.1 Language Points and Useful Sentence Patterns 47
3.2.2 Dialogues 48
3.2.3 Cultural Background 53
3.3 Special Passenger Classification 54
3.3.1 Language Points and Useful Sentence Patterns 54
3.3.2 Dialogues 55
3.3.3 Cultural Background 60
3.4 Special Trip Passenger Classification 61
3.4.1 Language Points and Useful Sentence Patterns 61
3.4.2 Dialogues 62
3.4.3 Cultural Background 64
3.5 Trip Related Services 65
3.5.1 Language Points and Useful Sentence Patterns 65
3.5.2 Dialogues 66
3.5.3 Cultural Background 69
Unit 4 Abnormal Flight 71
4.1 Flight Delay 71
4.1.1 Language Points and Useful Sentence Patterns 71
4.1.2 Dialogues 72
4.1.3 Cultural Background 77
4.2 Scheduled Flight 78
4.2.1 Language Points and Useful Sentence Patterns 78
4.2.2 Dialogues 79
4.2.3 Cultural Background 83
4.3 Flight Cancellations 84
4.3.1 Language Points and Useful Sentence Patterns 84
4.3.2 Dialogues 85
4.3.3 Cultural Background 88
4.4 Alternate Airport 89
4.4.1 Language Points and Useful Sentence Patterns 89
4.4.2 Dialogues 90
4.4.3 Cultural Background 91
Unit 5 Arrival Passengers Formalities 93
5.1 Luggage Claim 93
5.1.1 Language Points and Useful Sentence Patterns 93
5.1.2 Dialogues 95
5.1.3 Cultural Background 97
5.2 Baggage Missing 97
5.2.1 Language Points and Useful Sentence Patterns 97
5.2.2 Dialogues 99
5.2.3 Cultural Background 100
5.3 Inspection and Quarantine 101
5.3.1 Language Points and Useful Sentence Patterns 101
5.3.2 Dialogues 103
5.3.3 Cultural Background 104
5.4 Customs and Immigration 105
5.4.1 Language Points and Useful Sentence Patterns 105
5.4.2 Dialogues 107
5.4.3 Cultural Background 108
Unit 6 Touring, Shopping and Entertaining in Airport 110
6.1 Touring in the Airport 110
6.1.1 Language Points and Useful Sentence Patterns 110
6.1.2 Dialogues 111
6.1.3 Cultural Background 113
6.2 Duty-free Shop 114
6.2.1 Language Points and Useful Sentence Patterns 114
6.2.2 Dialogues 116
6.2.3 Cultural Background 118
6.3 At the Restaurant 119
6.3.1 Language Points and Useful Sentence Patterns 119
6.3.2 Dialogues 120
6.3.3 Cultural Background 122
6.4 Entertaining Center 123
6.4.1 Language Points and Useful Sentence Patterns 123
6.4.2 Dialogues 125
6.4.3 Cultural Background 126
附錄 128
附錄A：機場服務詞匯 128
附錄B：機場主要設施 132
附錄C：世界主要城市機場二字/三字代碼 133
參考文獻 136
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