本教材以實際工作場景為編寫背景，以符合崗位特色的實例和題目為編寫內(nèi)容，以工作過程中的若干具體任務為單元編寫核心，將行業(yè)知識、行業(yè)技能、職業(yè)行為、情感因素等有機整合起來，注重培養(yǎng)學生的實際能力，提高學生的職業(yè)技能。書中精心設計了歡迎篇、航空服務篇、地鐵客運服務篇、其他交通服務篇和結(jié)束篇五個教學單元。每個單元包括 Warming up（熱身活動）、Listening and Speaking（聽與說）、Reading and Writing（讀與寫）、Culture Corner（文化角），內(nèi)容精煉、圖文并茂，提供生動形象的教學資料，以便激發(fā)學習興趣。教材本著為課堂教學和崗位培訓服務的宗旨，在設計上采用了任務探究的編寫模式，結(jié)合工作崗位設定任務。
本書為高職高專院校、中等職業(yè)學校航空服務專業(yè)、城市軌道交通專業(yè)及相關專業(yè)的教材，也可供行業(yè)相關培訓、崗前培訓使用。
Welcome Unit
Lesson 1 Air transportation
Lesson 2 Ground public transportation
Lesson 3 Metro transportation
Lesson 4 Offshore cruise ship services
Unit 1 Airport Service
Lesson 1 Can you clear the items on the Air Ticket?
Lesson 2 How to deal with my luggage?
Lesson 3 Miss, can you direct the seat for me?
Lesson 4 What are they? Life vest! Oxygen mask...
Lesson 5 What's the reason for the delay?
Lesson 6 Do you want a cup of tea?
Lesson 7 How to help the sick passenger on the plane?
Lesson 8 Would you like to read a magazine?
Lesson 9 What present would you like to buy in duty-free shop? Welcome Unit
Lesson 1 Air transportation
Lesson 2 Ground public transportation
Lesson 3 Metro transportation
Lesson 4 Offshore cruise ship services
Unit 1 Airport Service
Lesson 1 Can you clear the items on the Air Ticket?
Lesson 2 How to deal with my luggage?
Lesson 3 Miss, can you direct the seat for me?
Lesson 4 What are they? Life vest! Oxygen mask...
Lesson 5 What's the reason for the delay?
Lesson 6 Do you want a cup of tea?
Lesson 7 How to help the sick passenger on the plane?
Lesson 8 Would you like to read a magazine?
Lesson 9 What present would you like to buy in duty-free shop?
Unit 2 Metro Service
Lesson 1 Welcome to take the subway?
Lesson 2 How to get to Xi Dan by subway?
Lesson 3 How much is the Subway Ticket?
Lesson 4 How to use the station equipment?
Lesson 5 Let's pay attention to the station notice and broadcast.
Unit 3 Other Transportation Service
Lesson 1 How can I get there by bus?
Lesson 2 Taking a railway to go to Shanghai
Lesson 3 Is it economical to take a taxi?
Lesson 4 The first time of taking a ship
lesson 5 Self-driving tour
Ending Unit
Lesson 1 What kind of internship job do we know and can we take?
Lesson 2 How to make a self-introduction
Lesson 3 Let's do a Job interview
Lesson 4 Let's do more exercises
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